SAE IT-systems
Im Gewerbegebiet Pesch 14 50767 Köln, Deutschland
0221 598080 0221 5980860 DE812996839 Dipl.-Ing Joachim Schuster

Repair application

Please fill out the form below as completely as possible and send it by pressing the "Submit" button. Your message will be forwarded as a PDF file both to our Repair and Service department as well as to the e-mail address you specified in the form. You will then quickly receive an e-mail with an RMA [return merchandise authorisation] number. Please enter this number in the PDF file (repair accompanying letter) you previously received, include a printout of the accompanying letter with your package and send it to us within 14 days. We ask for your understanding that we can only accept returns with your assigned RMA number in order to ensure the correct assignment in our establishment.

If the warranty period of your unit has already been exceeded, you will be sent a separate cost estimate prior to the repair on which you can give the final order for the repair by means of your signature. The general terms and conditions of SAE IT-systems GmbH & Co. KG apply.

If you have questions, please contact our Repair and Service department: +49 (0) 221/59808-55

How do I find the serial number?

The serial numbers are attached to the units and components with a special adhesive label (yellow or white). Please specify the full serial number (possibly both lines) with your repair application. Thank you!

Serial number on device
Serial number on circuit board

Occurence of the error *:

SAE IT-systems GmbH & Co. KG
Im Gewerbegebiet Pesch 14
50767 Cologne, Germany

Phone: +49 221 / 59 808-0
Fax: +49 221 / 59 808-60
E-Mail: info( at )

Do you have technical problems?
Don't hesitate to contact us!

Phone: +49 221 / 59 808-55
E-Mail: service( at )

Contact Form

May we help you?
Do you have a question, like to get further information or just speak your mind?

Repair application
If you want to report a faulty or damaged component, please use our repair application.

If you have questions, please contact our Repair and Service department: +49 221/59808-55